Lily & Claire started with a conversation between a mother and daughter and a shared dream to build the boutique they had always wished existed.
Lily handpicks every timeless piece. Claire makes sure every customer feels welcome and understood. Together, they created something special for women of every generation.
Our grandmother, Miss Ivy, always said: “A woman who dresses with intention, lives with intention.” Every piece in our collection is chosen with exactly that in mind.
Thank you for supporting a mother and daughter building something from the heart.
Lily & Claire 🤍
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FREQUENTLY ASKED QUESTIONS
You can contact us in whichever way is most convenient for you — by email or through our Contact Us page.
Email: info@lilyandclaire.com
Our customer service team is available 24/7 to answer your questions, assist you with your order, or provide information about our products.
Whether you need help with an order, delivery updates, product information, or general advice, we are always happy to assist you.
You have 30 days from the date you receive your order to request a return.
During this period, you may inspect the product and decide whether it meets your expectations. When returning an item, it must be unworn, unused, undamaged, and returned with its original tags and packaging whenever reasonably possible.
Once your return has been received and inspected, we will process your refund as quickly as possible in accordance with our Return Policy.
We accept several secure and convenient payment methods:
- Visa
- Mastercard
- American Express
- UnionPay
- Apple Pay
- Google Pay
The payment methods available to you will be displayed during checkout.
All payments are processed through secure and trusted payment systems, helping ensure a safe and reliable shopping experience.
Products displayed as “In Stock” on our website are available to order.
We update our inventory regularly to reduce the possibility of customers ordering unavailable products. However, during periods of high demand, an item may sell out shortly after an order is placed.
Should this happen, our customer service team will contact you as soon as possible and provide an appropriate solution.
Our standard processing days are Monday through Friday, excluding public holidays.
Orders placed on Saturday, Sunday, or a public holiday will normally begin processing on the next business day.
Although some shipping carriers may deliver packages during the weekend, weekend delivery cannot be guaranteed and will depend on the carrier and destination.

